Due to a clerical error, Emily* was retroactively terminated from her Medicare Advantage insurance for the year 2019. During this period, she had received extensive cancer treatments that she anticipated would be covered by her insurance. The insurance clawed back payments they had previously made, resulting in Emily receiving thousands of dollars in hospital bills. SLS filed multilevel appeals and navigated extensive reinstatement demands with the insurer on Emily’s behalf. Emily was eventually reinstated retroactively onto her Medicare Advantage for that year and all hospital bills were thus covered. Without help from SLS, Emily’s world would have been devastated due to her struggle to repay the medical debt. Emily’s gratitude and peace of mind is worth millions to the team at SLS.